Certified Professional in Learning and Performance (CPLP) Practice Exam

Which of the following is NOT a component of performance management?

1. Clarifying responsibilities

2. Establishing sales goals

3. Developing action plans

4. Taking corrective action

The correct answer is: Establishing sales goals

Establishing sales goals is typically associated with goal-setting processes rather than the broader scope of performance management. Performance management primarily focuses on aligning employee performance with organizational objectives through ongoing feedback, support, and assessment. Key components of performance management include clarifying responsibilities, which involves ensuring that employees understand their roles and expectations; developing action plans that outline the steps and resources needed to achieve objectives; and taking corrective action, which is necessary when performance deviates from expectations to ensure that employees remain on track. Each of these components plays a vital role in fostering a high-performance culture and driving continuous improvement, while establishing sales goals, although important, is a more specific activity that fits within the broader framework but does not encompass the holistic approach of performance management.